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Workflow failure notifications automatically send email alerts when a workflow execution fails, helping teams catch and respond to issues quickly. Notifications go to the workflow owner by default, with the option to add more recipients per workflow.

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Prerequisites

  • SMTP must be configured for your team (On-premises only)
  • Workflow failure notifications must be enabled at the team level
  • Recipients must be members of the workflow’s project

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Access Requirements

ActionRequired Access
Enable or disable notifications for the teamTeams Administrator
Configure additional recipients for a workflowAccess to the workflow + project membership

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Setup

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Step 1 — Enable Notifications for the Team

A Teams Administrator must enable workflow failure notifications before any emails are sent.
1

Open team settings

Go to My Account → Settings.
2

Enable notifications

Locate Enable Email Notification and toggle it on.
3

Save

Save the configuration.
Once enabled, workflow owners automatically receive email notifications when their workflows fail — no additional setup required.

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Step 2 — Configure Additional Recipients (Optional)

Workflow owners can add more recipients for individual workflows.
1

Open the workflow

Navigate to the workflow you want to configure.
2

Open Failure Notifications

Click the kebab menu (⋯) and select Failure Notifications.
3

Add recipients

Use the recipient dropdown to select additional users and save the configuration.

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Failure Notification Modal

The modal that opens from Failure Notifications includes:
ComponentDescription
Notify Workflow Owner toggleEnable or disable notifications for the workflow owner
Owner emailDisplays the workflow owner’s email address
Additional recipients dropdownMulti-select dropdown for adding more recipients
Warning bannerAppears when team-level notifications are disabled

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Recipient Rules

  • Only project members can be selected as recipients
  • The workflow owner is automatically excluded from the dropdown to avoid duplicate notifications
  • Multiple recipients can be selected simultaneously
  • Recipient lists are scoped to the current team
If a warning banner appears in the modal, team-level notifications are disabled. A Teams Administrator must enable them from My Account → Settings → Enable Email Notification before any notifications will be sent.

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How Notifications Work

When a workflow execution fails:
  1. The system detects the failure
  2. Recipients are resolved — the workflow owner plus any additional configured recipients
  3. Email notifications are sent to all resolved recipients

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Best Practices

  • Enable notifications only for actively monitored teams
  • Add only relevant stakeholders as recipients — too many recipients leads to alert fatigue
  • Review recipient lists periodically, especially after team membership changes
  • Verify that your organization’s spam filters do not block notification emails
  • Ensure SMTP configuration remains valid

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Troubleshooting

The user is not a member of the workflow’s project. Add them to the project and retry.
Team-level notifications are disabled. A Teams Administrator must enable them from My Account → Settings → Enable Email Notification.
Check the following:
  • SMTP is configured and active
  • Team-level notifications are enabled
  • The recipient’s email address is valid
  • Application logs show no email delivery errors
  • Organization spam filters are not blocking notification emails