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The Public Chatbot configuration interface allows you to customize your chatbot’s appearance, behavior, and functionality. Settings are organized into three tabs: Appearance, Integrations, and Teams App.

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Accessing the Configuration Interface

  1. Navigate to your EKB dashboard and open your project.
  2. Go to Public Chatbot in the sidebar menu.
  3. Select the tab you want to configure.
If your project is not set to public, the chatbot will not be accessible on your website. To change this, go to your project settings.
The Appearance tab is divided into two sections: Content and Interface. A Chatbot Preview panel on the right reflects your changes in real time.

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Content

FieldDescription
Chatbot NameThe name displayed in the chat window.
Welcome MessageThe greeting sent to users when they open the chat. Example: 👋 Hi! I am Automation Anywhere, your personal assistant. How can I help you?
Input Placeholder TextThe placeholder shown in the message input box before the user types. Example: Ask Automation Anywhere anything
SuggestionsPredefined questions to guide users. Enter each suggestion on a new line.

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Toggles

ToggleDescription
Show Thinking ProcessWhen enabled, the chatbot displays the AI’s reasoning steps alongside its final response.
Enable AuthenticationWhen enabled, users will be required to authenticate before using the chatbot.
Allow AttachmentsWhen enabled, users can attach files when sending messages in the public chatbot.
Allow Tool CallsWhen enabled, users can trigger tools and workflows from the public chatbot.

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Default Agent

Use the Default Agent dropdown to select the AI agent that handles the chatbot’s responses. A preview card showing the agent’s name, description, and connected tools appears below the dropdown when an agent is selected.

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Interface

Use the Interface section to customize the visual appearance of your chatbot. Click Reset to Default in the upper right to restore all interface settings to their original values.
SettingDescription
Font Size (px)Sets the text size for the chatbot. Default is 12px.
Message Bubble/Header ColorHex code for the message bubble and header background color.
Display Welcome Message above toggle icon (Delay in seconds)Sets the delay in seconds before the welcome message appears above the chatbot icon. Enter -1 to disable.
Toggle Icon ColorHex code for the chatbot toggle button color.
Text ColorHex code for the font color used in chatbot messages.
Caret Background ColorHex code for the caret (cursor) background color.
Enable Multiple ChatsAllows users to start and manage multiple chat sessions simultaneously.
Display SourcesWhen enabled, users can see the knowledge base sources used to generate each response.
Pre-Chat Attention ImageUpload an image (e.g. a logo or brand asset) to display before the chat begins.
Pre-Chat Attention Image BehaviorControls when the pre-chat image is shown: Always show on refresh, Never show, or Show every 24 hours.
Toggle Button ImageUpload a custom image for the chatbot toggle button.
Widget Header ImageUpload a custom image for the chat widget header.

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Saving Changes

Click Save to apply your configuration. Click Reset to Default in the Interface section to revert interface settings only.