The Knowledge Base (KB) accepts a variety of file types and offers multiple upload methods to fit different workflows. Before uploading, review the size limits and supported formats below to ensure smooth processing.
File Size Limit Each file must be 200 MB or less . If a file exceeds this limit, split it into smaller segments before uploading.
Documents PDF, DOCX, TXT, MD, HTML
Upload Methods When uploading, you can choose between two processing modes:
Regular Upload — Files enter a processing queue and are handled in order. Best for bulk uploads, large files, or multiple files at once.Quick Upload — Files are processed immediately, bypassing the queue. Best for single small files that need to be available right away.
Quick Upload only supports one file at a time.
Ways to Upload Files Choose the method that best fits your workflow:
Drag and Drop
File Upload
Folder Upload
URL Upload
Web Crawling
Drag files from your file explorer directly into the KB upload area.
Drag Files
Drag one or more files from your file explorer into the KB upload area.
Verify and Upload
Verify the files you want to upload and click Upload when ready.
For single-file uploads, you can optionally enable Quick Upload for immediate processing.
Processing
Your files will be processed and added to the Knowledge Base.
Browse and select files from your device using the file selector.
Open File Selector
In the top-left corner, click New and select File Upload from the dropdown menu.
Choose Files
Browse your device and select the files you want to upload.
Verify and Upload
Review your selection and click Upload when ready.
Processing
Your files will be processed and added to the Knowledge Base.
Upload an entire folder while preserving its internal structure.
Open Folder Selector
In the top-left corner, click New and select Folder Upload from the dropdown menu.
Choose Folder
Browse your device and select the folder you want to upload. All files within it will be included.
Verify and Upload
Review the files to be uploaded and click Upload when ready.
Processing
Your files will be processed and added to the Knowledge Base, with their original folder structure preserved.
Pull a file directly from the web into your Knowledge Base using a URL.
Open URL Input
In the top-left corner, click New and select URL Upload from the dropdown menu.
Enter URL
Paste the URL of the file you want to import.
Processing
Your file will be processed and added to the Knowledge Base.
Crawl and index content from an external website directly into your Knowledge Base.
Best Practices
Validate your files
Confirm files are properly formatted and not corrupted before uploading.
Use structured formats for large datasets
For data-heavy uploads, prefer CSV or JSON — they process more efficiently than unstructured text.
Clean up metadata
Remove unnecessary metadata or extra formatting that could interfere with AI processing.
Split oversized files
Any file exceeding 200 MB must be divided into smaller segments before uploading.
