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The Knowledge Base Sync & Schedule tab allows you to configure automatic syncing for your knowledge base. Use Sync Now in the upper right to trigger a manual sync at any time.

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Automatic Sync Configuration

Choose whether to enable or disable automatic syncing for your knowledge base. The Current Status indicator shows whether auto sync is currently enabled or disabled.
When Auto Sync is disabled, your knowledge base will only update when you manually trigger a sync using the Sync Now button.

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Schedule Type

When Enable Auto Sync is selected, choose how the sync schedule is defined.
Syncs your knowledge base at a fixed recurring interval.Configuration:
  • Set the interval using the Every field — enter a number and select a unit (e.g. 7 days).
Example: Every 7 days will sync the knowledge base once per week from the last sync time.

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Next Scheduled Sync

When auto sync is enabled, this panel shows:

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Saving

Select Enable Auto Sync or Disable Auto Sync at the bottom of the page to confirm and save your configuration.

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Best Practices

  • Schedule during off-peak hours — Run syncs when agent usage is low to avoid performance impact.
  • Match frequency to content change rate — Sync frequently for high-change sources, less often for stable content.
  • Use Sync Now after adding new content — Trigger a manual sync immediately after uploading or connecting new documents rather than waiting for the next scheduled run.