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On-Premise licenses for EKB are issued and managed by Automation Anywhere’s Orders and License Management team. After your order is processed, that team sends the license key and related details to the contact email on file—typically the person who placed the order or your designated administrator.

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What you should receive

Check your inbox for email from Automation Anywhere. The message includes what you need to proceed (including your EKB On-Premise license key). If your team expected that email but did not receive it, contact your Automation Anywhere account representative or support@automationanywhere.com and reference your purchase or order details.

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Coordinate installation with Automation Anywhere

When you are ready to deploy EKB in your environment, raise a support ticket with Automation Anywhere—for example via support@automationanywhere.com or your established support channel—and request On-Premise installation. Automation Anywhere Support will coordinate with the EKB team to initiate the installation process. In parallel, your IT team can start preparing or provisioning the On-Premise hosts (hardware, OS, network, access, and related prerequisites) by following the On-Premise installation guide. That helps ensure the environment is ready when the EKB installation engagement begins.
For a broader On-Premise overview, see the Overview. For security certifications and compliance, see Security & Compliance.